> For the complete documentation index, see [llms.txt](https://docs.pxl.archbe.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pxl.archbe.org/overview/hardware/vr-xr-headsets/pico-4-enterprise/factory-reset.md).

# Factory Reset

What happens if you device requires to factory reset? Here are the steps on fixing their errors:

1. If it is new, just factory reset it.

### Connecting to the internet

Connecting to the internet with PICO 4 Enterprise requires a couple of steps since our current headsets so not have the latest software update, so here are the steps to get the network and have the PICO updated ASAP: 

1. Connect Wi-Fi network name "UoN\_CONFERENCE". If you know the password, use it. If not, UoN\_Conference password changes frequently so you will need to ask the chat bot in ServiceNow. 
   1. Retrieve password from [ServiceNow](https://uonau.service-now.com/home) by logging in with your staff account. 
   2. Click on the tile "Digital Technology Solutions" then click on the chat bot on the right-bottom side of the screen. 
   3. Ask the bot "conference wifi", then fill out their form questions with the following answers:
      1. How would you like to connect? - Wi-Fi
      2. Do you want to connect to Uni Wi-Fi as staff, or find out about Wi-Fi for an event or conference? - Event Wi-Fi
      3. Are you an event organiser or attendee? - I'm an organiser
      4. What is the name of the event? - PICO 4
      5. How many attendees are expected? - \[any number]
      6. Will attendees need access to Uni computers or systems (beyond just the network/internet)? - No
      7. Event Start Date and End Date - Current date
2. Enter password
3. Update the device!


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