Factory Reset

What happens if you device requires to factory reset? Here are the steps on fixing their errors:

1. If it is new, just factory reset it.

Connecting to the internet

Connecting to the internet with PICO 4 Enterprise requires a couple of steps since our current headsets so not have the latest software update, so here are the steps to get the network and have the PICO updated ASAP:

1. Connect Wi-Fi network name "UoN_CONFERENCE". If you know the password, use it. If not, UoN_Conference password changes frequently so you will need to ask the chat bot in ServiceNow.

   1. Retrieve password from ServiceNow by logging in with your staff account.

   2. Click on the tile "Digital Technology Solutions" then click on the chat bot on the right-bottom side of the screen.

   3. Ask the bot "conference wifi", then fill out their form questions with the following answers:

      1. How would you like to connect? - Wi-Fi

      2. Do you want to connect to Uni Wi-Fi as staff, or find out about Wi-Fi for an event or conference? - Event Wi-Fi

      3. Are you an event organiser or attendee? - I'm an organiser

      4. What is the name of the event? - PICO 4

      5. How many attendees are expected? - [any number]

      6. Will attendees need access to Uni computers or systems (beyond just the network/internet)? - No

      7. Event Start Date and End Date - Current date

2. Enter password

3. Update the device!